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Business Process Outsourcing (BPO)

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overview

Business Process Outsourcing services at Kalam Solutions

We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels.

Years of Experience

Years of Experience

Certified Expert Teams

Certified Expert Teams

End User Satisfaction

End User Satisfaction

Global Reach Available

Global Reach Available

365 Days Available

365 Days Available

Our Business Process Outsourcing services will help you succeed. Let’s get started

Solutions

Our Business Process Outsourcing services include

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    Customer Interaction Services

    We cover a business’s voicemail services, appointment schedules, email services, marketing program, telemarketing, surveys, payment processing, order processing, quality assurance, customer support, warranty administration, and other customer feedback.

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    Back-office Transactions

    This includes check, credit, and debit card processing; collection; receivables; direct and indirect procurement; transportation administration; logistics and dispatch; and warehouse management.

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    IT and Software Operations

    These technical support functions include application development and testing, implementation services, and IT helpdesk. For example, manual data entry can be replaced with automated data capture, increasing data intake and reducing cycle time.

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    Finance and Accounting Services

    These functions include billing services, accounts payable, receivables, general accounting, auditing, and regulatory compliance.

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    Human Resource services

    At Kalam Solutions, we can help address workforce challenges that also cover payroll services, healthcare administration, hiring and recruitment, workforce training, insurance processing, and retirement benefits.

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    Knowledge services

    These higher-level processes include data analytics, data mining, data and knowledge management, and internet and web research, as well as developing an information governance program and providing the voice of customer feedback.

Benefits

Our services provide a unique range of benefits

  • Lower costs

    One of the main reasons to choose us is cost reduction. Instead of buying IT equipment and hiring more employees to do different tasks, we can outsource the tasks to a service provider, reducing or even eliminating overhead costs.

  • Higher efficiency

    We are experienced in different fields and perform at the highest level. They also adopt best practices and use the latest technology. It naturally results in higher efficiency and greater productivity.

  • Able to Concentrate on Core Competencies

    By outsourcing, companies can focus their resources on the main business functions. They won’t have to stress about how well the bookkeeper and accountant are doing their jobs.

  • Expand Global Presence

    We can help customers in more than one language, 24/7. The main company doesn’t have to take on this responsibility but can ensure customers are taken care of regardless.

  • Improve Results in Non-Core Functions

    When you work with Kalam Solutions, you’re working with experts in that particular function. Even though it’s a non-core function for you, it is a core function for the outsourced company.

Stop wasting time and money. Let’s get started

Business Process Outsourcing are throughout the supply chain for many industries. When used correctly, they can help a business grow.